Cancellation Policy
cancellation policy
SHORT NOTICE CANCELLATION OR MISSED APPOINTMENT POLICY FOR PHYSIOTHERAPY OR 1:1 SESSIONS
At The JSSC, we are committed to providing timely, high-quality care—delivering the right treatment at the right time to support your recovery. To help us maintain this standard for all clients, the following cancellation policy applies:
Notice Period for Cancellations or Rescheduling
Appointments are in high demand. We kindly request that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This gives us the opportunity to offer your slot to another client in need of care.
- For Monday appointments, notice must be given by the previous Friday.
- For appointments following a Bank Holiday, notice must be given by the last working day before the holiday.
Late Cancellations & Missed Appointments
If you cancel with less than 24 hours’ notice, or fail to attend a booked appointment, a £60 fee will apply and will be charged directly to you.
Please note: This fee cannot be billed to your insurance provider.
Insurance Responsibility
Clients are responsible for any fees not covered by their insurance, including missed appointment charges. The JSSC is not liable for insurance shortfalls, excesses, or penalties resulting from non-attendance.
No Exceptions
We understand that unexpected situations arise. However, to be fair to all clients and maintain the smooth operation of our clinic, this policy applies regardless of the reason for cancellation or missed attendance.
Thank you for your cooperation and understanding.
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PILATES CLASSES OR S&C CLASSES CANCELLATION POLICY:
Full advance payment for a course will be required to secure a place. If you do not attend your class, it will not be possible to make up this class in the future.
PILATES CLASSES – Please see our Pilates Pages
Call us now on 490312 for further information or to book your session.
Our Mission
We are a team of highly experienced Chartered Physiotherapists; professionals who will treat you with honesty, integrity and respect, each and every time you see us.
As a team, we offer an extensive breadth and depth of expertise and experience. We will work in partnership with you. We want to foster long term relationships with you, your GP, Consultants, employers, coaches or trainers, giving you the best holistic, joined up care. Together we will help you to maximise your potential, performance and wellbeing to help you achieve your goals.