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Cancellation Policy

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cancellation policy

SHORT NOTICE CANCELLATION OR MISSED APPOINTMENT POLICY FOR PHYSIOTHERAPY OR 1:1 SESSIONS

 

At The JSSC, we are committed to providing timely, high-quality care—delivering the right treatment at the right time to support your recovery. To help us maintain this standard for all clients, the following cancellation policy applies:

 

Notice Period for Cancellations or Rescheduling

Appointments are in high demand. We kindly request that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This gives us the opportunity to offer your slot to another client in need of care.

  • For Monday appointments, notice must be given by the previous Friday.
  • For appointments following a Bank Holiday, notice must be given by the last working day before the holiday.

 

Late Cancellations & Missed Appointments

If you cancel with less than 24 hours’ notice, or fail to attend a booked appointment, a £60 fee will apply and will be charged directly to you.

Please note: This fee cannot be billed to your insurance provider.

 

Insurance Responsibility

Clients are responsible for any fees not covered by their insurance, including missed appointment charges. The JSSC is not liable for insurance shortfalls, excesses, or penalties resulting from non-attendance.

 

No Exceptions

We understand that unexpected situations arise. However, to be fair to all clients and maintain the smooth operation of our clinic, this policy applies regardless of the reason for cancellation or missed attendance.

 

Thank you for your cooperation and understanding.

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PILATES CLASSES OR S&C CLASSES CANCELLATION POLICY:

Full advance payment for a course will be required to secure a place. If you do not attend your class, it will not be possible to make up this class in the future.

In the case of early retirement or of failure to attend the full course once confirmation of a place has been given by The Jersey Sports & Spinal Clinic and accepted by the participant, all previously paid fees are non-refundable. However, at the absolute discretion of The Jersey Sports & Spinal Clinic, provided that 2 weeks’ written notification prior to the commencement of the course has been given, a pro-rata refund may be considered for participants. If you have paid at a discounted rate, a full fee may be applied to classes already undertaken. . The Jersey Sports & Spinal Clinic reserves the right to charge an admin fee of £25 in all circumstances. Any decision made by The Jersey Sports & Spinal Clinic will be final.
Direct Debit payees please note that if you cancel at any time, you agree that you will remain liable for any outstanding amounts up to and including the cost of the course you currently attend. We would like to remind you not to cancel your Direct Debit without informing us first and request a minimum of 14 days’ notice to cancel a Direct Debit. Please note if this is done too close to the collection date, we are charged a penalty for your cancellation and we regret that this charge will be passed on to you.

PILATES CLASSES – Please see our Pilates Pages

Call us now on 490312 for further information or to book your session.

Our Mission

We are a team of highly experienced Chartered Physiotherapists; professionals who will treat you with honesty, integrity and respect, each and every time you see us.

As a team, we offer an extensive breadth and depth of expertise and experience. We will work in partnership with you. We want to foster long term relationships with you, your GP, Consultants, employers, coaches or trainers, giving you the best holistic, joined up care. Together we will help you to maximise your potential, performance and wellbeing to help you achieve your goals.

Read Our Story
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Just a quick line to say thank you for helping me with my injury back in the spring and thank you for telling me to "get a goal to work towards". On Sunday I completed the Dublin Marathon in 4:13 after I had thought there was no chance I'd ever do one! I wouldn't have done this without your treatment, encouragement and advice back then. Thanks a million.

KATE HARBEN

The outstanding quality of personal care and highly individualised treatment is evident in all my contact with the clinic

Tom McKeon

Hopefully if I see you again it will be in more jolly circumstances, but if similar problems occur again, I know where to turn to! Thanks so much for all your first class help and physio – you really made a big difference to my recovery

Tim Charman

I would like offer you my thanks for all your help and support during my recovery from injury.

Lloyd Mourant

I like that no machines are used; it is hands on treatment with personable professional individuals. You are made to feel welcome and that they will do whatever they can to get you back to where you want to be and that no question is a stupid question. Everything is fully explained

Rosemary Satchwell

A huge thank you for your advice and support over the last few years. I know Andy would extend a huge thank you too - one of the best physios both of us have ever come across

Rebecca McNulty

I have come a long way since I first came to you at the beginning of the year, and would like you to know how thankful I am for all your support, reassurance and professionalism. It has been a difficult journey! My rehab with you, has been well explained, and clearly structured, and this I believe accounts for the progress I have made since surgery. I am enjoying the Pilates, and am keeping it up!
 Many Thanks once again, please pass on my comments to your fantastic team

Kirsteen Moulson

I’ve suffered from discomfort with my neck for sometime...... after consultations with JSSC and manipulation and exercises, my upper back and neck have become much more mobile, flexible and pain free! Thank you Nigel

Ruth Heaven

Just to say I have received the best care and treatment and would definitely recommend your Clinic to my friends. A thank you to Luca for getting me better

Betty Dartnell

it was a pleasure to come for my appointment. I was very sceptical physio worked, but I am totally converted.

Leandra Taylor

I would like to add how impressed I have been by Verity in particular. First class

Paul Raphael