Terms and Conditions
Terms & Conditions
THESE ARE OUR STANDARD TERMS AND CONDITIONS AND ARE APPLICABLE TO PHYSIOTHERAPY APPOINTMENTS, PILATES CLASSES, RUNNING S&C CLASSES OR OCCUPATIONAL HEALTH SESSIONS
Funding your treatment
The Jersey Sports & Spinal Clinic is open to all, not just those with private medical insurance.
PRIVATE INSURANCE POLICYHOLDERS
The Jersey Sports & Spinal Clinic has separate contractual arrangements (including funding agreements and duration of appointments) in place with all major insurance companies.
When telephoning Bupa for pre-authorisation, please quote our unique Bupa Provider number 80010129 and not the individual therapist treating you.
When telephoning AXA PPP for pre-authorisation, please quote our unique Group Practice number H86730 and not the individual therapist treating you.
The Jersey Sports & Spinal Clinic and its therapists are registered with all major insurance providers. Your policy exists between you and your insurance company. Should your insurance company require a written GP referral, please ensure that this is obtained and forwarded prior to treatment as, without it, you will be liable to pay all costs in relation to your treatment.
If you are claiming through your Health Insurance: Please ensure that your treatments are pre-authorised as treatment started prior to this may not be covered by your insurance company. In most cases, or unless you tell us otherwise, your Insurance Company will be billed directly following your treatment. In order for us to do this, you must provide us with all relevant policy numbers and authorisation numbers at the time of your initial consultation and include the number of sessions preauthorised.Your policy exists between you and your insurance company. The JSSC will not liaise between you and your insurance company to arrange authorisation or discuss the terms of your policy. Your Health Insurance is unable to discuss the details of your policy with us under GDPR (2018) Law.
In the event that you do not provide us with your insurance details, we politely request that you settle the fee in full at the end of your consultation. We will provide you with a receipt so that you may then recoup it directly from your insurer.
In the event that your private medical insurance ceases to fund your care, the self- funding rate will then be applied to any outstanding appointments not covered by your insurance policy.
The Jersey Sports & Spinal Clinic Ltd will not accept responsibility for shortfalls or excesses in your policy or any charges imposed by your insurance company as a result of you failing to attend booked appointments.
Please note that it frequently takes considerable time for Health Insurers to settle invoices. If there are queries it may take longer still. In many cases, you will have completed your treatment long before your account is cleared. From our experience, this may roll over into the next policy year.
It is the company policy to pursue all outstanding debt regardless of the circumstances.
Our fees as of 1st August 2019 are:
Physiotherapy (*self funding rate):
If you do not attend, change or cancel a pre booked appointment with less than 24 working hours’ notice, we reserve the right to charge you £40 per half hour appointment unattended. For cancellations out of normal working hours i.e. weekends we will require notice to be given on the last working day of the previous week. Unfortunately this fee cannot be recovered from your insurance company and will be billed to you directly. The JSSC will not accept responsibility for shortfalls or excesses in your policy or any charges imposed by your insurance company as a result of you failing to attend booked appointments.
Pilates and Running Class Cancellation Policy
For individual 1:1 sessions, a £40 fee may be payable if less than 24 hours notice is given for cancellations.
For a course, a full advance payment will be required in order to secure your place. In the case of early retirement from the course, or of failure to attend the full course once confirmation of a place has been given by The Jersey Sports & Spinal Clinic and accepted by the participant, all previously paid fees are non-refundable.
However, at the absolute discretion of the Jersey Sports & Spinal Clinic, provided that 2 weeks prior written notification has been given, a pro-rata refund may be considered for participants. Any decision made by the Jersey Sports & Spinal Clinic will be final. A £25 Administration fee will apply.
Letter of Referral
We do not require a GP referral to treat you. However, should your insurance company require a GP referral, please ensure that this is obtained and forwarded to them prior to treatment as without it you may be liable to pay all costs in relation to your treatment.
Please note that Running and Pilates classes and consumables are not usually covered by private medical insurance policies. Any consumables (e.g. theraband), sale purchases and hire of equipment that are not covered by health insurance provider must also be settled directly with the JSSC at time of sale.
A degree of undressing may be required during the examination. Your physiotherapist will discuss this with you at the time.
Chaperone Policy: All clients are welcome to be accompanied/have a chaperone present for any consultation or treatment where they feel one is required. Alternatively, the clinician may feel that it is appropriate to have a chaperone present and will explain their reasoning at that time. If a chaperone is offered, clients have the right to decline this. We reserve the right to defer the appointment if we deem it inappropriate to proceed with the assessment without a chaperone and, where necessary, to offer another mutually convenient appointment with another physiotherapist in the clinic.
Unaccompanied Minors Policy: all children (under the age of 16) must be accompanied by an appropriate adult (parent or guardian) at all times.
We reserve the right to refuse to treat an unaccompanied minor and to charge you £40.
We are a team of highly experienced Chartered Physiotherapists; professionals who will treat you with honesty, integrity and respect, each and every time you see us.
As a team, we offer an extensive breadth and depth of expertise and experience. We will work in partnership with you. We want to foster long term relationships with you, your GP, Consultants, employers, coaches or trainers, giving you the best holistic, joined up care. Together we will help you to maximise your potential, performance and wellbeing to help you achieve your goals.
The outstanding quality of personal care and highly individualised treatment is evident in all my contact with the clinic
I would like offer you my thanks for all your help and support during my recovery from injury.
A huge thank you for your advice and support over the last few years. I know Andy would extend a huge thank you too - one of the best physios both of us have ever come across
it was a pleasure to come for my appointment. I was very sceptical physio worked, but I am totally converted.
I would like to add how impressed I have been by Verity in particular. First class