COVID-19 Procedures


The novel coronavirus, COVID-19 has been declared a worldwide pandemic by the World Health Organisation and is extremely contagious. It is believed to spread by person to person contact.

The guidelines are rapidly changing. However, both the government and our regulatory body the Chartered Society of Physiotherapy permit us to carry out face to face consultations. However, you are most welcome to request an online consultation instead. Alternatively, once your diagnosis is confirmed, you may choose to have subsequent sessions online.

Your physiotherapist is legally required to justify every face to face treatment session and they are actively being encouraged to revert to online sessions for future appointments where possible. We understand that other professions and other sectors operate differently. Please feel free to discuss this with your physiotherapist.

On arrival at the clinic, you will be screened by the Island Medical Centre team for COVID related symptoms.

Masks: It is compulsory to wear a well-fitting face mask at all times when in the Island Medical Centre and The Jersey Sports & Spinal Clinic, no exceptions.

Your Medical Health:

We are obliged to minimise the transmission risk to others and to screen for possible COVID-19 symptoms.

Please read through the below symptoms and high-risk categories and confirm that you do not currently have these symptoms or conditions.

COVID-19 symptoms:

New continuous cough
Fever with temperature over 37.8
Gastrointestinal Symptoms
Muscle aches
Loss of smell and taste (in some cases this may be the only symptoms present)
Respiratory symptoms (Blocked/runny nose, sore throat)

If you have answered yes to any of the above, it is advised that you currently continue with online appointments only and do not attend the clinic for a face to face consultation. As well as contact the Jersey Coronavirus help line on 01534 445 566.

High risk groups
We want to help keep you safe. Unfortunately the statistics show that certain groups are more vulnerable to COVID-19. As such you may have been advised to shield by your GP or Consultant. If this is the case, the Government advises that you currently continue with online appointments.
If you have travelled off island do not attend the clinic for a face to face consultation until you have received a negative PCR test or the required numbers of tests+/- periods of self isolation as set out by government. It is stated that it can take up to 72 hours for test results to be processed. We strongly recommend allowing sufficient time between arrival and your physiotherapy appointment.

If advised to isolate, please do not attend the clinic.

How are we mitigating the risk of COVID-19 transmission?

We will question you every time you come to the clinic regarding your general health

We will postpone your appointment if we suspect that you have COVID-19 symptoms and recommend that you contact the COVID helpline. Please note that we are legally obligated to report COVID-19 symptoms to the Medical Officer of Health who will follow up on this to help prevent the spread of the illness.

We will facilitate 1 metre physical distancing within the clinic, by furniture and equipment repositioning and adding floor markings at the reception area

We have displayed relevant signage to help with physical distancing and flow through the clinic

We have removed many possible sources of cross contamination e.g. removal of toys and magazines

We are sanitising the waiting area between clients

We are politely requesting that you not bring friends or relatives with you unless absolutely necessary. The only exceptions are interpreters or carers.

We are adequately trained in the donning, doffing and safe disposal of PPE

We will practice good hand hygiene

We will wear PPE as instructed by Government, both in our daily interactions with each other and with you.

We will carry out daily temperature checks on each staff member on arrival at work

We have altered our diaries, reduced the number of staff present in the clinic each day and altered the times of appointments to help prevent overlap of clients

We have risk assessed all rooms with regards to numbers of people to ensure physical distancing in the gym and studio can be maintained

We will sanitise all touch surfaces in the treatment rooms, gym and studio after each client.

We will allow adequate time (fallow time) between appointments to adequately ventilate the rooms

We will work with the Contact Tracing Team should a COVID-19 case be linked to the JSSC

We will require you to wear a well-fitting face mask at all times when in the building.

We will minimise the close contact time spent with you.

The risks of attending an assessment and/or treatment at the clinic:


The above measures are implemented to mitigate the transmission risk. Should you require our full policies please ask and we will gladly share them with you.


Although the community infection rate in Jersey is relatively low, there is risk of infection when outside the home, when coming into contact with individuals you do not live with and environments where contamination could have taken place by an infected individual.


Whilst we are doing our utmost to prevent anyone with COVID-19 symptoms entering the clinic, it is plausible that this could happen.


As such, you are requested to inform us immediately should you develop COVID-19 related symptoms within 14 days of your face to face session. We are obliged to retain data and submit to he Contact Tracing Team if required.

Please feel free to ask your Physiotherapist any questions you may have regarding the above. We would be glad to answer your questions.

Our Mission

We are a team of highly experienced Chartered Physiotherapists; professionals who will treat you with honesty, integrity and respect, each and every time you see us.

As a team, we offer an extensive breadth and depth of expertise and experience. We will work in partnership with you. We want to foster long term relationships with you, your GP, Consultants, employers, coaches or trainers, giving you the best holistic, joined up care. Together we will help you to maximise your potential, performance and wellbeing to help you achieve your goals.


I’ve suffered from discomfort with my neck for sometime...... after consultations with JSSC and manipulation and exercises, my upper back and neck have become much more mobile, flexible and pain free! Thank you Nigel

Ruth Heaven

Just to say I have received the best care and treatment and would definitely recommend your Clinic to my friends. A thank you to Luca for getting me better

Betty Dartnell

it was a pleasure to come for my appointment. I was very sceptical physio worked, but I am totally converted.

Leandra Taylor