Pricing

SHORT NOTICE CANCELLATION OR MISSED APPOINTMENT POLICY FOR PHYSIOTHERAPY, SOFT TISSUE THERAPY OR 1:1 SESSIONS.

At The JSSC, we are committed to providing timely, high-quality care—delivering the right treatment at the right time to support your recovery. To help us maintain this standard for all clients, the following cancellation policy applies:

Notice Period for Cancellations or Rescheduling

Appointments are in high demand. We kindly request that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This gives us the opportunity to offer your slot to another client in need of care.

• For Monday appointments, notice must be given by the previous Friday.
• For appointments following a Bank Holiday, notice must be given by the last working day before the holiday.

Late Cancellations & Missed Appointments

If you cancel with less than 24 hours’ notice, or fail to attend a booked appointment, a £60 fee will apply and will be charged directly to you.

Please note: This fee cannot be billed to your insurance provider.

Insurance Responsibility

Clients are responsible for any fees not covered by their insurance, including missed appointment charges. The JSSC is not liable for insurance shortfalls, excesses, or penalties resulting from non-attendance.

No Exceptions

We understand that unexpected situations arise. However, to be fair to all clients and maintain the smooth operation of our clinic, this policy applies regardless of the reason for cancellation or missed attendance.

Thank you for your cooperation and understanding.

In the case of early retirement or of failure to attend the full course once confirmation of a place has been given by The Jersey Sports & Spinal Clinic and accepted by the participant, all previously paid fees are non-refundable. However, at the absolute discretion of The Jersey Sports & Spinal Clinic, provided that 2 weeks’ written notification prior to the commencement of the course has been given, a pro-rata refund may be considered for participants. If you have paid at a discounted rate, a full fee may be applied to classes already undertaken. . The Jersey Sports & Spinal Clinic reserves the right to charge an admin fee of £25 in all circumstances. Any decision made by The Jersey Sports & Spinal Clinic will be final.

Direct Debit payees please note that if you cancel at any time, you agree that you will remain liable for any outstanding amounts up to and including the cost of the course you currently attend. We would like to remind you not to cancel your Direct Debit without informing us first and request a minimum of 14 days’ notice to cancel a Direct Debit. Please note if this is done too close to the collection date, we are charged a penalty for your cancellation and we regret that this charge will be passed on to you.

Call us now on 490312 for further information or to book your session.

1. Check if a referral is required
   • Some insurers require a written GP or consultant referral letter. If so, please obtain and forward this prior to treatment
   • Without a required referral, you will be responsible for all costs
2. Get pre-authorisation
   • Contact your insurer before starting treatment as treatment started without pre-authorisation may not be covered. Please remember to ask your insurer how many sessions are authorised
3. Provide your details
   • Bring all relevant policy numbers (Include the number of sessions pre-authorised) to your first appointment as this allows us to bill your insurer directly on your behalf

• In most cases, we will invoice your insurance company directly after treatment. If you don’t provide insurance details at the beginning of your course of treatment, you must pay in full after each appointment. We can provide a receipt so you can reclaim from your insurer
• Should your insurance stop funding your care, the JSSC’s self-funding rates will apply
• The clinic is not responsible for:
  • Shortfalls or excesses in your policy
  • Charges due to missed appointments
• Please note: Insurance companies often take time to settle invoices. Sometimes it can be after you have already completed your course of treatment with us.
• Please note: all outstanding debts will be pursued according to company policy

• BUPA Health: Quote provider number 80010129 (not individual therapist)
• BUPA International: Quote clinic provider number 238903
• For additional sessions: We can complete the online form in the BUPA portal

• AXA Health: Quote group practice number H86730
• AXA Global: Quote clinic preferred provider number 7149937
• Initial authorization: Usually 5 sessions
• After 5 sessions: Telephone update from you may be required for 5 more sessions
• After 10 sessions: Treatment plan form required (we can complete this when requested)

• Requires individual physiotherapist practitioner registration numbers:
  • Nigel Mann: 6000050164
  • Elizabeth Lisa Mann: 6000050163
  • Kyle Dougherty: 600118899
  • Claire Boote: 600157905
  • Edward Walsh: 600161503
  • Abi Lipinski: 600177221
• Note: JSSC does not work with Aviva’s intermediaries (Nuffield Health, HCML, Vita Health)

• Requires a copy of your referral letter to be emailed with invoices so please ensure you’ve provided us with a copy.